Refund Policy for Courses Delivered through IFACET-IITK
- A student can apply for a refund any time before the start of the course (whether live – online or offline).
- In case a student wishes to withdraw from the course after commencement, there is no refund possible except under exceptional cases and the refund will be processed as per the tables 1 and 2, given below.
- A student who has enrolled for a Self-Paced Course/Program (A program with learning through recorded videos) will be eligible for refund as per table 3 and 4.
- Any refund request will be processed within 45 days of receiving the request from the student. The refund amount will be paid after deducting processing charges.
- In case of any unforeseen circumstances such as discontinuation of the course or closure of the institution, the entire fee will be refunded to the student by the institution.
- Any charges incurred during the admission process, such as registration fees or counseling fees, will not be refunded.
- The refund amount will be transferred to the account through which the original payment was made and only through electronic transfer.
This refund policy aims to provide a fair and transparent process for students who wish to withdraw from a course.
For Online Live Courses:
Table 1
S.NO. | % of Classes Attended | Refund Amount |
1 | Before Beginning of Course | 100% |
2 | Less than 5% of Classes | 50% |
3 | > 5% of Classes and < 10% | 20% |
4 | > 10% | 0% |
Table 2
S.NO. | No. Of Days Classes Attended | Refund Amount |
1 | < 1 Week or less than 2 classes | 50% |
2 | 1-2 Week or less than 4 classes | 20% |
3 | > 2 Week or > 3 classes | 0% |
For Self-Paced Courses/Hybrid:
Table 3
Refund Based on Access | |||
S.NO. | Duration of Course | Refund % | |
|
| Access < 10% | Access >= 10% |
1 | < 10 Hours | 20% | 0 |
2 | 10 hours – 30 hours | 20% | 0 |
3 | > 30 hours | 20% | 0 |
Table 4
Refund Based on Timeline | ||||
S.NO. | Days | Refund % based on Duration of Course | ||
|
| < 10 hours | 10 Hours – 30 Hours | > 30 Hours |
1 | < 3 Days | 20% | 20% | 20% |
2 | 3 Days – 1 Week | 10% | 10% | 10% |
3 | > 1 Week | 0% | 0% | 0% |
All percentage of refunds calculated are on the amount paid by student.
The two refund plans for Online Live and Self-Paced/Hybrid are made and are decided either on the duration of the course accessed or the number of days/weeks since beginning of the course/enrolment.
The refund is based on either of the tables. Ie. Table 1 and Table 2 for Online Live Courses and Table 3 and Table 4 for Self-Paced/Hybrid Courses, whichever is lower.
A few use-cases as examples for principle of refund:
- A student who has joined an Online Live class for which there are 40 sessions planned. If the student wants to withdraw from the course in the first week of starting of the course, then if the number of sessions completed are 2 or less (5%) , he/she is entitled for a 50% refund on amount paid.
- However, if the student has attended 2 classes but the time elapsed is more than 1 week, then he/she is eligible for only 20% of the amount paid by the student.
- And, if the time elapsed is more than 2 weeks, even though there may have been ONLY 2 classes conducted in that period, the student is Not eligible for refund.
- A student who has joined a Self-Paced course and has not accessed the course but 3 days have elapsed, then the student is eligible for only 10% of the amount paid as refund.
- A student who may have accessed more than 10% of the course will not be eligible for refund even if number of days after purchasing the course is less than 3 days.