Certificate in Salesforce Business Analysis and AI
Certificate in Salesforce Business Analysis and AI
Develop the strongest foundation in Salesforce AI, get certified, gain hands-on project experience, and find your dream job
Next Cohort
6 December 2024
Program Duration
60 Hours
Programming in Python
This course is a concise yet comprehensive program tailored for B.Tech/MCA/BCA/M.Tech students and corporate professionals. Covering Python fundamentals, control flow, functions, file handling, and object-oriented concepts, participants gain hands-on experience to code, analyze data, and develop applications efficiently. No prior experience required, making it ideal for beginners and experienced programmers alike.
Program USPs at a Glance
Get to Know Our Program, Essential Facts for
Your Consideration
Key Information for Your Evaluation
- 6th Dec 2024
50+
Hours
30
Lectures
15
Mini Projects
3x
Salesforce Certifications
saasguru learners work at
Our Alumni Work At
Course Curriculum
Who is a Salesforce Business Analyst?
- Salesforce Admin vs a Business Analyst
- Salesforce BA Career Path
- Roles and Responsibilities of a BA
- Skillset of a good Business Analyst – Soft Skills and Salesforce Skills
- Tools used by a Business Analyst
Software Development Lifecycle Methodologies
- AI Tools and Prompts for Business Case
- AI Tools and Prompts for Prototyping
- Overview of SDLC
- Waterfall
- Scrum Agile
- Rapid Application Development
- Prototyping
- Importance of understanding business objective
- Business Case Creation
- Identify Stakeholders and assign responsibilities
Analyze (As-Is)
- AI Tools and Prompts for Document Assessment
- Actors and System
- Salesforce tools to analyze the As-Is
- BA tools to analyze and capture the As-Is process
- Introduction to Mural
- Service Design
- User Journey vs Service Design
- Best Practices – As-Is process documentation
Tools and Documentation
- AI Tools and Prompts for creating User Stories
- User Story Creation
- Hand-on Exercise/Trivia
- JIRA walkthrough
- Product Backlog Creation
- Requirement Prioritization
- Key Consideration while creating u/s
Project Release Cycle
- Release Readiness
- Intro to Agile Accelerator
- Change Set Development Model
- Git and GitHub Basics
- Product Showcase
Salesforce Overview
- What is CRM?
- Customer 360
- Salesforce Clouds Overview
- Einstein Copilot and Prompt Builder
Requirement Elicitation
- AI Tools and Prompts for Document Assessment
- What is Requirement Elicitation and its stages
- Documenting SMART requirements
- Elicitation techniques
- Brainstorming
- Interviewing
- Surveys
- Mind Maps
- Interfaces and data mapping
- Business Use Case Overview
- Stage 1 Initiation
- Stakeholder management
- Approval process
Future State Process Mapping
- AI Tools and Prompts for Process Flow Diagrams
- Utilise GetGenerative.ai for Solutions and Features
- Use Salesforce Surveys
- Salesforce Surveys – Product Showcase
- Future State Process Mapping
- Salesforce and LucidChart
- Managing Complex Business Processes
- Feature List
- Stakeholders Sign-off
User Acceptance Testing
- AI Tools and Prompts for creating UAT Plan
- Types of Testing
- UAT Plan
- UAT Strategies for orgs with Large Data
Behavioural & Job Readiness Training ( Recorded sessions and 1x Masterclass)
- Who I am and What I do Master Class
- Resume Writing Master, class
- LinkedIn Profile Master Class
- Interview Preparations Master Class
- Growth Mindset & Goal Setting Master Class
- Job Search Strategies Master Class
- Networking & Personal Branding Master Class
- Workplace Communication Master Class
- Interview Attire and Appearance Master Class
- Follow-Up and Thank You Notes Master Class
- Mock Interviews
- Interview Prep Sessions
Salesforce Business Analyst Capstone Project
- Hands-on Project Execution Overview Session
- Initiate Phase Kick-off”
- Initiation Phase Deliverables Validation
- Discovery Workshop with Mock Customer
- Discovery Workshop Deliverables Validation
- To-Be State Phase Kick-off
- To-Be Phase Deliverables Validation
- Develop User Stories Phase Kick-off
- User Stories Support Session
- Playback Readiness Session
- Project Playback
AI Foundations
- Introduction to Artificial Intelligence
- Machine Learning Principles
- Data Science Fundamentals
- Programming for AI
- AI Project Lifecycle
- AI Applications in the Real World
Salesforce AI Overview
- Overview of Salesforce AI architecture and tools
- Introduction to Salesforce Einstein AI
- Salesforce Einstein AI Trust Layer
- Security and Privacy Features
- Implementing and Managing Trust Layer
- Generative AI in Salesforce Applications
Skills Covered
- Business Strategic & Analytics
- Operations Management
- Decision Making Tools
- Finance & Economics
- Marketing Management
- Organizational Behavior and Design
- Human Resource Management
- Breakthrough Management
- Management Communication
- Green Manufacturing
- Ethics & Values in Business
- Interpersonal Skills & Leadership
- Vision to Execution Entrepreneurship
- Micro and Macro Economics
- Leadership & Decision Making
- Frontier Technologies in Manufacturing
- Strategies for Managing Innovation
- Technology Management
- Advance Materials
- Automation & Robotics in Manufacturing
- Computer Integrated Manufacturing Systems
Leading Industry Professionals for Expert Guidance
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Problem solver with a knack for getting to the bottom of any situation. I have over 13 years of experience in customer service, sales, and hospitality services. Although successful in my hospitality career, I have realized the aspects of my work I find most rewarding are all in tech-related functions and found an interest in Salesforce. I achieved being certified as a Salesforce Consultant and have since become 4X Salesforce Certified.
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I specialize in delivering innovative solutions to achieve business goals. My expertise includes designing custom solutions, optimizing workflows, and providing comprehensive training. I excel in Salesforce Sales Cloud, Service Cloud, and Field Service Lightning, enhancing sales processes and customer engagement. I'm also skilled in Salesforce CPQ for streamlining quoting and contracting. My competencies include business analysis, Salesforce administration, and project management. If you seek exceptional results, contact me to drive success with Salesforce.
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An ardent Salesforce enthusiast with over 12 years of industry experience and 20X Salesforce certifications. Currently serving as the Chief Product Officer (CPO) at saasguru. I shape saasguru's product strategy by seamlessly connecting customer requirements with our objectives and goals. My mission is to craft exceptional products that consistently add value to our business and end-users, enhancing overall customer outcomes.
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Amit is the Co-Founder and CEO of saasguru, an Ed Tech platform focused on SaaS certification preparation. He's also an early-stage investor in Ed Tech startups and previously co-founded SaaSfocus, which became the largest boutique Salesforce Consulting company in the APAC region before being acquired by Cognizant. With over 20 years of experience in global IT outsourcing and consulting, Amit has a successful track record in leading Digital Transformation and complex outsourcing projects across various industries and technologies. He's a highly motivated and results-driven business leader.
Why E&ICT Academy, IIT Kanpur?
Certifications with Global Recognition
Boost your professional credentials with certifications from a renowned institute.
Hands-on Learning
Practical, real-world applications for every course.
Industry-Relevant Courses
Programs designed with current industry needs in mind.
Application Process
The application process consists of three simple steps. An offer of admission will be made to the selected candidates and accepted by the candidates by paying the admission fee.
STEP 1
STEP 2
STEP 3
Course Fee
TOTAL PROGRAM FEE
₹ 40,000+GST
Key Program Highlights
- Total Lectures : 30
- Skill Level: Beginner to Intermediate
- Assessments: Weekly
- Certificate: Yes
Data Science Course Fee
- A bachelor's degree with an average score of at least 50%
- Prior knowledge or experience in programming and mathematics
- 2+ years of formal work experience (preferred)
Best Suited For
- Software Engineers
- Freshers
- BI Developers
Important Dates
22nd September, 2022 (Thursday)
- Online portal for application opens
18th November, 2022 (Friday)
- Online portal for application closes
18th November, 2022 (Friday)
- Receipt of letters of recommendation by Referees closes
23rd November, 2022 (Wednesday)
- Last date of receipt of physical applications
26th November, 2022 (Saturday)
- Shortlisting candidates for written test
11th December, 2022 (Sunday) (tentative)
- Written test at 4 locations (Delhi, Calcutta, Mumbai, Chennai)
14th December, 2022 (Wednesday)
- Shortlisted candidates for personal interview
1st January, 2023 (Sunday)
- Personal interview at IIT Kanpur
03rd January, 2023 (Tuesday)
- Selected candidates for admission
Apply Now
FAQs
Will I receive any certifications upon program completion, and what are the benefits?
Yes, absolutely! Upon completing the Certificate in Salesforce Business Analysis and AI, you will receive two prestigious certifications: one from IFACET – IIT Kanpur and another from saasguru.
These certifications will enhance your resume, validate your skills to potential employers, make you job-ready, and give you a competitive edge in the job market.
Will the certification help in Placements?
Yes, 100% placement support is provided to all students who meet the eligibility criteria.
Does the certification lead to an alumni status from IITK?
No
What is the Certificate in Salesforce Business Analysis and AI program offered by E&ICT Academy, IIT Kanpur?
The Certificate in Salesforce Business Analysis and AI program offered by E&ICT Academy, IIT Kanpur, is a comprehensive, outcome-driven training initiative designed to bridge the gap between academia and industry. Tailored for both aspiring professionals and experienced practitioners, the program provides hands-on experience and specialized knowledge in Salesforce. Whether you are beginning your career or looking to enhance your skills, this program offers a valuable opportunity to advance your expertise and achieve your professional goals in the Salesforce ecosystem.
How can I compensate if I miss an Online Salesforce class?
If you happen to miss an online Salesforce class, don’t worry. You can easily catch up by accessing exclusive session recordings. Links to these recordings will be provided after each session, ensuring that you stay on track with the course syllabus and continue your learning journey seamlessly.
How can I get my queries answered during this program?
Every learner will be a part of our exclusive Slack Learner Community, which will be guided by some of the best industry experts. Your queries will be addressed through this group.
Do we have any offline Salesforce training options available?
At the moment, all our training courses are online. We will very soon come up with offline-based Salesforce training calendars. Please follow our social media pages to hear from us.
Can the course material be made available after the training is over?
The training material will be made available for a lifetime for our learners once they have enrolled for the course.
Is the cost of Salesforce authorized certification included as part of the program?
The training program fee does not include the cost of Salesforce's authorized certification. Learners are required to pay the certification exam fees separately to Salesforce
Can you arrange for a counseling session to know more about the program?
Please click on the Book a free consultation to schedule a time with our program experts to understand more about the program and career prospects.
What is the refund policy for the Certificate in Salesforce Business Analysis and AI by E&ICT Academy, IIT Kanpur?
For information on refunds and cancellations, please review the official refund policy of E&ICT Academy, IIT Kanpur.
What type of assessment test will it be?
This is a remotely proctored video-based assessment test. You will need a laptop or desktop equipped with a camera and a stable internet connection to take the test. You will be required to show a valid ID proof (e.g., Aadhar card) for system verification. Please note that if any unfair means are detected during the test, your candidature will be disqualified.
What is the exam pattern and marking scheme for the assessment test?
The assessment test consists of 30 multiple-choice questions covering Quantitative Aptitude, Logical Reasoning, and Verbal Ability. You will have a total of 30 minutes to complete the test. Each correct answer is awarded +4 marks, and there is no negative marking for incorrect answers.
Where can I access the assessment test link?
To access the assessment test link, you need to apply for a Salesforce Program by IIT Kanpur. Once you have applied for the program, we will send the assessment test link to your registered email address along with detailed instructions. Please read the instructions carefully before starting the test.
Whom should I contact if I have any further queries regarding the assessment test?
If you have any questions or concerns related to the assessment test, please feel free to reach out to us at courses_sg@ifacet.iitk.ac.in or support@saasguru.co